Junior Customer Service Representative

Overview

Junior Customer Service Representative - Winchester, SO21 2DY (rural location)

Full time, permanent (8am-5pm)

Salary: £10.75-£12.71 per hour

Competitive benefits package

Supporting a growing local business built on service and reliability.

Our client, Roost Heating, is a fast-growing plumbing and heating company covering Winchester, Eastleigh, Romsey and the surrounding areas. Known for delivering reliable service and building strong customer relationships, the business continues to grow through reputation and customer trust.

They are now seeking a Junior Customer Service Administrator to join their friendly team and support the day-to-day coordination of customer enquiries, engineer schedules and administration. This is an excellent opportunity for someone looking to begin a career in administration or customer service within a supportive and growing business. Full training will be provided.

Responsibilities

• Answering incoming customer calls and responding to emails
• Booking annual servicing appointments and breakdown visits
• Supporting the scheduling of engineer diaries and workloads
• Updating internal systems and maintaining accurate records
• Providing customers with updates regarding appointments and engineer visits
• Supporting engineers and the wider team with administration tasks
• Assisting with customer queries in a professional and friendly manner
• Supporting the smooth day-to-day running of the business
• Assisting with general administration duties as required

Person specification / Qualifications

• Friendly and confident communication skills
• Good organisational skills and attention to detail
• Basic PC and Microsoft Office skills
• Positive attitude and willingness to learn
• Able to work well within a busy team environment
• Reliable, proactive and customer-focused approach
• Comfortable working independently within a remote role
• Good local geographical knowledge of Winchester, Eastleigh, Romsey
• No previous administration experience is required as full training will be provided
• Must be based in the local area; own transport is essential

Benefits

• Full training and ongoing support
• 25 days holiday increasing with service
• Company pension scheme
• Employee discount
• Private medical insurance
• Long-term opportunity within a growing local business
• Supportive and friendly team environment