IT User Support / Operations

Overview

Belyfted is a financial technology (FinTech) company that offers money transfer services, focused on remittances to and within Africa. The role is IT User Support / Operations based in London and full-time.

This description presents the IT User Support / Operations position and related responsibilities and qualifications.

Responsibilities

• Windows 10 and Microsoft O365 troubleshooting
• Resolution of software and hardware issues (laptops, desktops, printers)
• Installation and configuration of laptops
• Software issues for in-house applications
• Handling tickets in the IT ticketing tool
• Quick analysis and incident management, with close collaboration with the expert team
• Preparing new hardware
• Building laptops and PCs with SCCM
• Basic meeting support knowledge (Teams and AV Support)
• Physical installation of cabling, monitors, docking stations, PCs, printers
• Basic network knowledge (patching)
• Able to present training material both in person and on Teams (training material provided by Belyfted)
• Work as part of a dynamic 1st and 2nd line user support team; analyse incidents, problems and service requests, propose solutions and help implement them; escalate and follow up as needed

Qualifications

• Previous experience of supporting mobile devices and hand-held devices
• Good administrative experience, attention to detail, ensures accuracy of data, provides data for reporting and processing of information (ticketing tool, SLA)
• Previous experience working in a corporate IT environment is an asset
• Excellent customer-facing and communication skills; adaptable and welcoming of change and communicating change to customers
• Kiosk Bar: welcoming users, troubleshooting and providing solutions
• Excellent time management and organizational skills
• Stress resistant, team spirit and customer-minded
• Willing to take initiative and be hands-on
• Very good communication skills, both verbal and written in local language and good command of English