IT Support Engineer - Feltham (Mar /Apr '26)

IT Support Engineer - Feltham (Mar /Apr '26)

Enthuse customers and provide best experience through best in class hardware, software and technical support services.

Contact us directly if you have any questions about this open job position.

• Experience resolving problems sitting with the user;
• Strong Customer centric levels of service;
• Comfortable in a number of deskside technologies;
• Due to the varied nature of the role, it may be subject to enhanced referencing or vetting.

Joining at the beginning of a new and exciting global contract, you will be a integral part of a broader, yet highly committed support team, working directly onsite to provide dedicated support services for a Global Risk Management & Financial services organisation.

You are fully supported by your Service Delivery Manager, and of course, your colleagues in every aspect of your work with the client.

You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically and principally, with a strong sense of customer service - leaving each ticket not only resolved, but with a smile on the user's face - a job well done.

Your role is a varied, and will typically include the following:

• Participation in the On Call Support
• Break/Fix activities
• IMACD
• IT Asset Management

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.

• Buddy program
• Internal career development program
• Medical cash plan
• Onboarding program