IT Service Delivery Manager: SIAM & ITIL Expert

A leading IT services provider in Birmingham seeks an experienced IT Service Delivery Manager to oversee the end-to-end delivery of IT services across multiple platforms. Key responsibilities include managing IT service delivery using ITIL best practices, enhancing service performance, and leading improvement initiatives. The ideal candidate will have strong expertise in ITIL frameworks, experience in a multi-supplier environment, and excellent communication skills. This is a permanent position situated in the city centre.