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Helpdesk/IT Support Engineer

Posted 18 days 14 hours ago by Sona Resourcing

£35,000 - £40,000 Annual
Not Specified
Temporary Jobs
Yorkshire, Bradford, United Kingdom, BD1 1
Job Description

Our client requires a Helpdesk/IT support Engineer with 2/3-year prior experience to join a 6 strong IT team based at their Bradford head office, looking after a variety of IT Hardware, Software and a user base of 200+ at multiple sites based around the UK. The Helpdesk/IT Support Engineer will report to the IT Manager & Network Manager. The engineer is tasked with providing optimal value to our business by providing IT support at the first and second line for their head office & sites around the UK.

Job Responsibilities:

  • Be the first point of contract for all Helpdesk calls
  • Administer/Support the Microsoft servers, Virtualized environment, mainframe & cloud infrastructure
  • Receiving and responding to incoming calls and support tickets through numerous channels of communication including email, telephone, internal requests, and automated alerts.
  • Remotely diagnose and troubleshoot workstations, laptops, printers, VOIP telephones, mobiles, VPN and various software packages
  • Performing daily checks, updates and maintenance to maximise the performance and availability of infrastructure and applications within the business
  • Escalate relevant and more complex work to other members of the IT team
  • Working with 3rd party vendors to resolve 3rd line issues

Soft skills required:

  • Able to use own initiative
  • Excellent communication skills
  • Problem Solver
  • Excellent Telephone Manner

Technical Skills required

  • Helpdesk call logging software exposure
  • Microsoft Windows 10/11 Desktop administration
  • Microsoft Server 2016/2019 administration
  • Office 365 administration
  • Microsoft AD & GPO administration
  • VMware & virtual server administration
  • Linux server administration
  • Malware identification and removal
  • IP Networking & Troubleshooting
  • Computer OS Installation / Upgrades
  • Remote Software Installation / Software Patching

This role is office based working 37.5 hours p/week. Benefits include 26 days annual leave + bank holidays, pension, death in service and health care plans.

Sona Resourcing LTD acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

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