Health, Safety & Wellbeing Administrator

Location: Headquarters, Northallerton and Thirsk with occasional travel across North Yorkshire

Contract: Permanent, contractually employed by NYP

Hours: Part time, 15 hours per week, Thursday and Friday Thursday 8.30-5.30 & Friday 8-4.30 (with some flexibility)

Are you a highly organised, empathetic individual with excellent customer service skills and a passion for supporting others? Do you thrive in a fast-paced, confidential environment where your work directly contributes to the wellbeing of emergency service personnel?

We're looking for a motivated and detail-oriented administrator to join our Health, Safety & Wellbeing team, who is confident to work independently as well as part of the wider team.

You will be a key contact for Health, Safety and Wellbeing services, engaging with colleagues providing a high quality, accurate and timely service including, but not limited to appropriately managing and responding to queries via email and telephone, maintaining accurate records using digital filing systems, preparing medical files for clinics, data reporting, processing Subject Access Requests, invoices and supporting the wider team with general administrative tasks such as photocopying and scanning.

The nature of the work is very sensitive and attention to detail is vital in all areas. As such, previous experience of working within a sensitive and confidential environment would be desirable.

This is a unique opportunity to work across both Health & Safety and Health & Wellbeing functions, supporting vital services for North Yorkshire Police (NYP), North Yorkshire Fire & Rescue Service (NYFRS), and the Office of the Police, Fire and Crime Commissioner (OPFCC).

What You'll Be Doing:

• Responsible for providing high quality, credible and timely transactional support service, delivering excellent customer service.
• Contribute to service improvements, manage and provide timely insightful data reports.
• Develop and maintain good knowledge of key procedures and processes, identifying, resolving and escalating issues as appropriate.
• Prepare and manage documentation for medical appointments and referrals.
• Respond to Health, Safety and Wellbeing queries with empathy and professionalism.
• Handle sensitive data with care and precision.
• Maintain accurate employee records and support diary management.
• To maintain training documentation and assist in the production of training materials.
• Be the friendly face and first point of contact for queries and signposting.
• Assist in coordinating Health, Safety & Wellbeing events across the region.
• Contribute to or participate in research or project work.
• Liaise with external agencies as required.

What We're Looking For

• Proven administrative experience in a confidential setting.
• Natural empathy and excellent communication skills.
• Calm, composed, and solutions-focused under pressure.
• Strong IT skills including proficiency in use of Microsoft Office packages such as but not restricted to: Word, Excel, and Outlook, are essential.
• Excellent organisational skills.
• Ability to juggle priorities and meet tight deadlines with accuracy.
• A flexible, proactive approach to supporting a diverse client base.
• An understanding of legislation relating to Health and Safety and Medical, confidential sensitive information is desirable but not essential.

Why Join Us?

Working for the emergency services is both meaningful and impactful. At North Yorkshire Police & North Yorkshire Fire & Rescue Service, we're committed to helping colleagues reach their full potential in a fair, inclusive, and supportive environment. We value diverse perspectives and actively promote staff wellbeing so everyone can thrive. Please visit our websites to learn more about our organisation.

Benefits

• Local Government Pension Scheme- secure and competitive retirement planning
• Salary Sacrifice Car Scheme- access to affordable vehicle leasing options
• Generous Annual Leave- 24 days rising to 30 with length of service, plus bank holidays
• Health Cash Plan
• Blue Light Discount- enjoy savings at major retailers and services
• Flexi-Time for Staff Roles- tailor your working hours to suit your lifestyle while meeting team objectives
• Access to Trade Union Membership- opportunity to join UNISON
• Inclusion & Diversity Networks- connect with colleagues and contribute to a culture of belonging
• Health & Wellbeing Services- access to resources that support your physical and mental health

Requirements

• You must have the right to work in the UK, with no restrictions on your employment
• Hold a full UK manual driving licence
• Internal applicants must have successfully completed their probation period
• Meet residency requirements for vetting: RV Level Vetting - minimum 3 years UK residency

North Yorkshire Police and North Yorkshire Fire & Rescue Service are equal opportunity employers.