Head of Infrastructure and Cloud Services

Go back NICE - The National Institute for Health and Care Excellence

Head of Infrastructure and Cloud Services

The closing date is 23 November 2025

The Head of Infrastructure & Cloud services will be a key member of the IT Infrastructure and Operations team within the NICE Digital, Information and Technology directorate.

The post holder will have responsibility for the delivery of day-to-day IT Infrastructure management and support as well as networking and Infrastructure as a Service (IaaS). The postholder will also be responsible for leading and managing the delivery of key projects associated with the IT infrastructure and the IaaS environment. The post holder will deputise for the Associate Director of IT Infrastructure and Operations on a number of areas and as such will develop good working relationships with NHS bodies and the Department of Health and Social Care.

The post holder will work with third party providers to deliver support and solutions and will be responsible for supporting highly available services configured according to industry standards.

Please note that this role may not be eligible for sponsorship under the Skilled Worker route, please refer to the Direct Gov website for more information with regards to eligibility.

Main duties of the job

The role requires a balance of technical expertise gained through current, hands on system development, strong interpersonal and management skills, and the ability to build effective relationships in a complex environment. As Head of Infrastructure & Cloud Services, the post holder will work across coding, operational support, and system architecture. They will lead teams responsible for Infrastructure and IaaS support.

Key responsibilities

• Collaborating with delivery teams, providing leadership and support on IT Infrastructure and IaaS for digital services
• Delivering new IT projects, including specification, procurement, bid assessment, planning, and implementation
• Developing and embedding processes to ensure robust service delivery and business continuity for Infrastructure and IaaS
• Managing complex cyber security tools and services to ensure compliance with the NHS Data Security and Protection Toolkit and Cyber Essentials Plus
• Conducting regular IT security vulnerability assessments, managing risks, and developing mitigation plans

About us

Here at The National Institute for Health and Care Excellence (NICE) we are passionate about the work we do and proud of the impact we make. We exist to help improve the quality, sustainability and productivity of health and social care in England.

The Digital, Information and Technology (DIT) Directorate (DIT) is an 80 person strong team that develops and maintains the digital infrastructure powering NICE. The team maintain and secure the digital services that supports all NICE, not only the internal systems but also the website and digital systems that our external stakeholders rely on.

We can offer you a great place to work with good benefits, flexible working, and a supportive, friendly, and inclusive environment.

Benefits

• Generous NHS Pension - Secure your future with one of the most rewarding pension schemes in the UK.
• Flexible Working - Enjoy a healthy work-life balance with options like remote working, compressed hours and flexible start/finish times.
• Exclusive Discounts - Save on shopping, dining and more with a Blue Light Card.
• Time to Recharge - Start with 27 days' annual leave plus Bank Holidays.
• Inclusive Staff Networks - Join supportive communities like Women in NICE, Race Equality Network, Disability Advocacy and more - we celebrate diversity.
• Tailored Development - Grow your career with personalised learning and development opportunities.

Person Specification Education

• Master's degree in a relevant subject or equivalent level of knowledge gained through experience and further training/development;

Experience

• Demonstrated and proven extensive experience in an IT Infrastructure role
• Demonstrated and proven extensive experience of operational management of Window servers, web servers and delivering a complex, distributed web application stack
• Demonstrated experience in establishing high performing teams and engaging staff in effective delivery of services as well as experience of directly managing staff including performance management and appraisals;

Skills

• Demonstrated knowledge and experience of using ITIL framework and standards to the delivery of IT infrastructure services
• Demonstrated knowledge of supporting an Office 365, WAN connectivity and cloud platforms (AWS, Azure);

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

NICE - The National Institute for Health and Care Excellence

£64,455 to £74,896 a year plus a 9.5% on call allowance as part of an out of hours service

Contract

Fixed term

Duration

2 years

Working pattern

Full time, Flexible working, Compressed hours