Head of Colleague Success & Capability

HSBC is seeking a Head of Colleague Success for a 9-12 month Fixed Term Contract in Leeds. This role involves leading the Academy and Helpdesk teams, defining strategic direction, and enhancing colleague support in the UK Contact Centre.

The ideal candidate will possess proven leadership in customer service, have a strong ability to develop future-focused strategies, and a track record of inspiring diverse teams. A competitive pay and benefits package, including private healthcare and a contributory pension scheme, is offered.