German or Dutch Customer Support Specialist

German or Dutch Speaking Technical Customer Support Specialist

Sandyford, Dublin 18 (Onsite)

Full-Time 40 Hours per Week

Rotational Schedule Monday-Sunday between 8am-10pm (No Night Shifts)

Are you a German speaker with strong technical problem solving skills and a passion for delivering excellent customer experiences? Join a global leader in digital innovation and support one of the world's most recognised online advertising platforms.

This is an exciting opportunity to build expertise in cutting edge digital products while working in a fast paced, international environment with strong career growth potential.

What You'll Be Doing

• Become a product expert across a complex digital advertising platform
• Investigate and resolve technical issues affecting advertisers and internal sales teams
• Manage cases end to end, ensuring timely resolution and excellent service delivery
• Identify whether issues are caused by product bugs, user confusion, or technical errors
• Work closely with specialist support teams and engineers on escalated cases
• Clearly explain solutions, workarounds, and next steps to stakeholders
• Help improve the customer experience by providing high quality technical support
• Support team development through mentoring and knowledge sharing

What We're Looking For

• Native or fluent German or Dutch with strong English communication skills
• Strong troubleshooting, analytical, and problem solving ability
• Comfortable working with digital tools, systems, and online platforms
• Experience in customer support, technical support, or online operations is highly desirable
• Experience working in KPI or target driven environments
• Strong communication skills with the ability to simplify technical issues
• Positive team player with the ability to adapt quickly to new systems and products

Why Join?

• Join a globally recognised organisation with excellent training and development
• Build valuable experience in tech, digital advertising, and platform operations
• Clear progression opportunities in operations, support, and specialist teams
• Inclusive, collaborative, and multicultural workplace
• No night shifts

Important Information

• Sponsorship is not available for this role
• Applicants must already hold full valid working rights in Ireland

If you're a German or Dutch speaker looking to grow your career in tech support within a world class environment, this could be a great next move.