Disrepairs Supervisor

Axis Europe, part of Axis CLC, is a trusted property services specialist with 55+ years' experience, employing over 1,500 people and supporting 250+ clients across the UK. We deliver repairs, planned maintenance, refurbishment, compliance and fire safety, combining local, responsive teams with the scale and stability of a national group.

This role supports our long-term partnership with Notting Hill Genesis (NHG), one of London's largest housing providers. We deliver reactive, planned and disrepair works across thousands of homes, keeping properties safe, comfortable and well-maintained, using modern digital systems to keep work flowing smoothly.

Benefits

• Competitive annual salary
• Company van and fuel card for work purposes
• 25 days' annual leave + bank holidays
• Up to £2,000 colleague referral fee
• Long-service awards at key milestones
• Perkbox - discounts on coffee, cinema, travel and wellbeing
• 1 paid volunteer day each year
• Ongoing training, support and progression, Axis promotes from within

The Role

We're looking for an experienced and proactive Disrepair Supervisor to oversee and manage all aspects of housing disrepair claims within the NHG contract.

You'll coordinate property inspections, lead a small team of operatives, and ensure repairs are completed quickly, safely, and to a high standard. Acting as the link between legal, technical, and operational teams, you'll help protect both residents and the business by ensuring every case is handled efficiently, lawfully, and with care.

Responsibilities

• Lead and manage the end-to-end process for housing disrepair claims, ensuring timely and compliant resolution.
• Conduct property inspections to assess the validity and scope of claims.
• Coordinate repair works with supervisors, planners, contractors, and surveyors, ensuring quality and completion within deadlines.
• Liaise with legal teams, clients, and residents to provide clear communication and documentation on case progress.
• Monitor costs, budgets, and productivity across disrepair works, identifying opportunities to improve efficiency.
• Ensure all records, reports, and certifications meet legal, contractual, and H&S standards.
• Implement preventative measures and service improvements to reduce disrepair cases.
• Promote a customer-first approach, maintaining professionalism and empathy in all resident interactions.
• Support the development of operatives and apprentices through coaching and quality checks.
• Produce regular updates and reports for senior management on case volumes, risks, and trends.

About You

You're a detail-driven professional with a strong understanding of housing disrepair legislation and property maintenance. You combine technical knowledge with excellent communication and negotiation skills, ensuring residents' needs are met while safeguarding the organisation.

Requirements

• Proven experience in housing disrepair, maintenance supervision, or building inspection.
• Sound understanding of housing law, disrepair regulations, and repair obligations.
• Strong organisational and problem-solving skills, with a calm, practical approach.
• Ability to liaise confidently with residents, clients, and legal representatives.
• Knowledge of health and safety regulations and social housing standards.
• Proficient in IT systems (e.g., job management software, Excel, reporting tools).
• Full UK driving licence and willingness to travel to sites.
• Relevant qualification in housing, property management, or construction (desirable).

Our Commitment

Many faces, One Axis. We're proud to be an equal opportunity employer. We value diversity and inclusion across all teams and welcome applications from all backgrounds. Adjustments will be made where needed.

Apply Now

If you're a motivated property services professional who takes pride in leading great teams, delivering quality work, and making a real difference for residents, we'd love to hear from you.