Customer Water Quality Officer

Job title Customer Water Quality Officer Ref 45339 Division Asset Operations & Capital Delivery Location Hammersmith (PS) - W6 9RS Contract type Permanent Full/Part-time Full-time Hours 38 hours a week Salary Competitive starting salary of £29,349 per annum Job grade A Closing date 02/06/2026

Responsibilities

• You'll be on the move a lot, travelling between different customers and sites, working as part of a lively team covering quite a large area.
• Driving as part of the job would be highly desirable.
• Your main job will be testing water samples in domestic homes and businesses.
• You'll oversee the management of your sampling records and maintenance of sampling equipment, ensuring they are kept to industry standards.
• You might also assist with investigating supply issues or customer complaints now and again.

Qualifications

• We need someone who's done a bit of driving and is confident in a medium size vehicle in busy areas with high volume of traffic.
• You will have a customer-facing experience, and you will need to be comfortable visiting domestic houses and businesses.
• You must have a clean manual driving licence.
• Good at planning your routes, are organised and happy to set up your day and work by yourself.
• It's a plus if you already know a bit about the water industry, but if not, this is a fantastic opportunity to learn.
• Good computer literacy and attention to detail as this is a technical role that requires you to follow detailed procedures.

Benefits

• Competitive starting salary of £29,349 per annum.
• Use of a company van for business purposes.
• Annual Leave - 24 days holiday per year, increasing to 28 with the length of service. (plus bank holidays)
• Performance-related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

EEO Statement

We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support.