Customer Success Advisor - United Kingdom

At SAFE Security , our vision is to be the Champions of a Safer Digital Future and the Catalysts of Change . We believe in empowering individuals and teams with the freedom and responsibility to align their goals, ensuring we all move forward together.

We operate with radical transparency, autonomy, and accountability -there's no room for brilliant jerks. We embrace a culture-first approach , offering an unlimited vacation policy , a high-trust work environment, and a commitment to continuous learning. For us, Culture is Our Strategy -check out our Culture Memo to dive deeper into what makes SAFE unique.

Location: London - Remote

Experience: 5-10 years

• Owns the entire customer journey - from onboarding to value realization to value expansion - measuring specific metrics throughout the journey
• Acts as the "voice of the customer" inside the company
• Owns the customer relationship - including relationships with the CISO/CIOs and IT operational teams - with the aim of becoming a trusted advisor on cyber risk
• Owns metrics such as NRR, NPS, and value realization
• Becomes a SAFE platform expert and help customers become self-sufficient
• Assists in identifying and documenting best practices and ensuring customer environments align with them
• Partners with Customer Success Engineers (CSE) to resolve any issues with customer deployments
• Communicates and tracks customer product enhancements with SAFE Product Management
• Present customer business reviews to executive business owners and technical customer contacts
• Travel to customer locations will be required

• Technical knowledge: Breadth of knowledge around cybersecurity, cyber risk, security compliance
• Empathy with the customer; listening power
• Strong project management skills - super detail-oriented and disciplined
• 5+ years of experience in risk consulting, management consulting, customer success
• Takes an advisory approach to large Fortune 1000 customers
• Track record of delivering on customer success metrics
• Confidence in being an advisor to the CXOs
• Comfort with building, ambiguity, and high growth chaos in a startup environment

If you're passionate about cyber risk, thrive in a fast-paced environment, and want to be part of a team that's redefining security- we want to hear from you!