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Customer Service Supervisor

Posted 13 days 11 hours ago by Search

£35,000 Annual
Permanent
Full Time
Customer Service Jobs
Merseyside, United Kingdom
Job Description

Customer Service Supervisor

  • Location - Kirkby (L33), Liverpool
  • Salary - £35,000
  • Contract/Hours - Full time, Monday to Friday, 8:45am - 5pm

Your new company

My client is looking for a dynamic and experienced Customer Service Supervisor to join their busy and fast paced team due to growth. This is an exciting opportunity to become a part of an experienced team within an international organisation.

Role:

  • The main purpose of your role is to support a customer service team who are responsible for managing sales orders from receipt to delivery whilst ensuring excellent customer service is delivered at all times
  • Supporting the Customer Service Manager by acting as the first point of contact to deal with queries from internal team members
  • Working with senior management to ensure correct staffing levels and training are in place to customer services personnel
  • Handling customer queries, managing order processing, and communicating with other internal departments

What you'll need to succeed:

  • Previous experience working with a Supervisory / Team Leader role
  • International shipping experience / knowledge of exports (desirable)
  • Positive approach
  • Able to use own initiative
  • Excellent organisational skills
  • Ability to work calmly under pressure Excellent interpersonal skills and ability to build rapport Excellent telephone manner
  • Good PC literacy including competence in MS Office Word, Excel and Outlook
  • Excellent attention to detail

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

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