Customer Service Representative

Job description - the role

What you'll be doing

Customer representatives are multi-skilled. As you'd expect, you'll be welcoming members into our branches and talking them through how to use digital services and the self-service tech available in our banking hall.

Our customers value being able to talk to a friendly human face-to-face about their finances, and during those conversations you might pick up additional needs they have and, for example, pass them on to an expert colleague, or give them guidance on fraud to protect them from becoming a victim.

You'll be given plenty of training on our products, services, and processes; you just need to be comfortable using digital tools and apps.

Working hours

Mon - Friday, Sat 0930-1 (4 in 9)

Candidate Profile: Key accountabilities, skills & experience

About you

We're not just looking for your experience and skills. We're also interested in who you are as a person. Why? Because our membership is made up of many kinds of people and we want our colleagues to be just as diverse.

What's the essential and measurable experience and skills required to do this job?

• Excellent written and verbal communication skills
• Ability to resolve issues and handle complaints
• Ability to build rapport and communicate effectively with Nationwide members
• Can work well in a team under pressure and in a fast-paced environment

About the client

What makes us different

Nationwide is the world's largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK's population. We've got the scale to compete with the big banks, but we're not a bank. As a building society, we're owned by our members - that's our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose: Banking - but fairer, more rewarding, and for the good of society.

As champions of the mutual way, we challenge the financial sector status quo. We don't see customers as the engine of our own profit. We work on behalf of them. Always there when they need us. Supporting them and their lives.

When you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about customers, you're one of us. An advocate for positive change.

We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.

Next steps

At Nationwide we do have a travel expectation for Customer Representatives to support covering nearby branches if required so please make sure you can adhere to this expectation when applying.

Whatever your background, if you are self-motivated this could be an excellent opportunity for you to join the world's largest building society and start a career in financial services.

If you understand the benefits of working collaboratively within teams then a role here at Nationwide could be for you. If you feel that this role is for you apply now!