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Customer Service Coordinator

Posted 1 hour 25 minutes ago by Experis - ManpowerGroup

Permanent

Full Time

Customer Service Jobs

Buckinghamshire, Chalfont St. Giles, United Kingdom, HP8 4

Job Description

Customer Service Coordinator
£12.90 per hour PAYE
Pollards Wood, Chalfont St. Giles
18 Month Contract

Our client is currently searching for a Customer Service Coordinator to join their team at their Pollards Wood office in Chalfont St. Giles

Responsibilities

Customer & Field Engineer Coordination
- Serve as a central point of contact between healthcare professionals (e.g., radiographers, clinicians) and Field Service Engineers.
- Manage service requests, schedule maintenance and repairs, and coordinate parts logistics.
- Handle escalations and ensure timely, customer-focused resolutions.
Operational Support & Logistics
- Support internal teams with tools, parts and transport logistics
- Resolve courier and supply chain issues to maintain service continuity
- Collaborate with global logistics and planning teams to optimise service delivery
Contract & Billing Execution
- Administer service contracts and manage non-contract service activities
- Ensure accurate billing, installed base (IB) management, cost debriefs, and supplier / customer onboarding
- Manage purchase orders, payables and dispute resolution in alignment with compliance standards
Cross-Functional Collaboration
- Partner with legal, tax and compliance teams to ensure regulatory alignment
- Contribute to continuous improvement initiatives, ERP system enhancements and data integrity efforts
- Support transformation projects that enhance operational efficiency and customer satisfaction

Qualifications & Requirements

Experience in a high-volume, customer-centric environment.
Background in service coordination, logistics, billing, or contract administration.
Proficiency in Microsoft Excel and ERP systems (e.g., Oracle, SAP).
Strong communication, organizational, and analytical skills.
Proactive problem-solver with a continuous improvement mindset.
Strong stakeholder engagement and relationship-building capabilities.
Ability to adapt in a dynamic, regulated environment.
Experience in healthcare, med tech, or other regulated industries is advantageous.