Customer Service Advisor

Summary of the roles main purpose:

To work as part of the Customer Service team. The role provides support and service for Customers, suppliers, sales teams and installation colleagues. The duties are many and varied and may involve helping with any aspect of the branch operation.

Key responsibilities of the role

Preparing accurate sales quotations after establishing requirements and budget with customers and account managers

Familiarisation with products available through extensive suppliers

Answering incoming calls

Creating Excel spreadsheets for price comparison purposes.

Processing sales and purchase orders.

Creating timelines and liaising with customers and suppliers about delivery dates.

Solving delivery related problems as they occur.

Occasional accompanied visits to customers and suppliers