Customer Service Advisor

The role will consist of answering inbound calls and managing your own personal development. You will have good time management and work well under pressure, sticking to KPIs and complete admin tasks. Building confident relations with customers and colleagues.

Client Details

Our client based in Haywards Heath in the insurance industry, are looking for a Customer Service Advisor to join their team. Hybrid role, training provided.

Description

The Key Responsibilities for a Customer Service Advisor:

• Deliver outstanding customer service at all times
• Direct interaction with customers through both inbound and outbound telephony, mail and email
• Respond to customer objections and demonstrate excellent problem solving skills
• Handling payments
• Cross sell products
• Meet quality standards

Profile

The Successful Hybrid Customer Service Advisor will:

• Articulate, excellent verbal and written communication skills
• Attention to detail
• A team player, with ability to use initiative
• Enthusiastic and motivated
• Customer service experience
• Ability to handle pressure

Job Offer

Whats on offer for Hybrid Customer Service Advisor:

• 37.5 hours
• Mon- Fri
• £21, 945
• Salary increase after probation