Claims Advisor -Cytech Qualified (Yellow Jersey - Redhill)

The Plan Group Ltd is a family-owned, independent insurance intermediary delivering high-quality cover from market-leading insurers in niche commercial and personal lines insurance. We are listed among the UK's top 50 brokers, employ around 100 staff, and generate over £30m in Gross Written Premium. Our business is built on long-term relationships with staff, customers, and insurers. We pride ourselves on product and IT innovations that drive growth.

Are you a bike mechanic who's great with people?

Would you like to combine your hands-on skills with a role where you can make a real impact for customers every day? If you're passionate about bikes, thrive in a fast-paced environment, and enjoy helping others, this could be your perfect role.

What we're looking for:

We're seeking a Cytech-qualified Claims Advisor to join our friendly, growing team. This role involves more than just office work-you'll be inspecting and rebuilding bikes as part of the claims process, while also guiding customers through what can be a challenging time with empathy and care. We consider both full-time and part-time applications.

Ideal candidate qualities include:

• Genuine love of bikes and workshop experience (Cytech qualifications required)
• Strong communication skills-whether speaking to fellow cyclists or someone experiencing their first crash
• A calm, proactive attitude under pressure
• Solid admin and computer skills, including MS Office
• Empathy, initiative, and pride in your work

What you will be doing:

You will be the expert for bike-related claims, helping people get back on two wheels smoothly and quickly. Your daily tasks include:

• Communicating with customers via phone, email, and our online portal to guide them through their claim
• Performing in-house servicing and inspections, especially carbon frame assessments
• Providing bike maintenance services at select events each year
• Managing internal systems, customer records, and claims data
• Overseeing sales orders, shipments, salvage sales, and recoveries
• Monitoring for potential fraud and flagging issues when necessary
• Ensuring excellent customer experiences from start to finish
• Contributing to a growing, passionate team
• Working in a supportive environment where your ideas are valued
• Gaining hands-on experience in a unique mix of customer service and practical bike work
• Opportunities for fully funded training and skill development
• Cycle-friendly office amenities, including serviced showers
• Discounted bike servicing, workshop access, bikes, parts, and clothing

Benefits include:

Real career progression, outstanding training, and mentoring from our dedicated in-house team.

We value teamwork and look for individuals who enjoy being part of a group and making their mark.

If you're interested in joining our supportive and sociable team, please get in touch today!

Skills for the job:

• Effective communication
• Organisational skills
• Passion for cycling
• Professionalism

Qualifications:

Cytech qualification is required. Additional benefits include:

• 3x Salary Life Assurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Pension
• Eye Tests
• Dental Check-ups
• Season Ticket Loans
• Enhanced Maternity/Paternity (after 2 years of service)