Care Co-ordinator & Administration Assistant

This role will provide a hybrid service that will encompass a generic Care Co-ordinator for the Practice as well as offering wider practice administration support.

Care coordinators play an important role to proactively identify and work with people to provide coordination and navigation of care and support across health and care services. They work closely with the Practices multi-disciplinary teams, acting as a central point of contact to ensure appropriate support is made available to patients and their carers; supporting them to understand and manage their condition and ensuring their changing needs are addressed.

The successful candidate will be working across Newport Health Centre registered sites. They will be a caring, dedicated, reliable and person-focussed and enjoy working with a wide range of people. They will have good written and verbal communication skills and strong organisational and time management skills. They will be highly motivated and proactive with a flexible. attitude, keen to work and learn as part of a team and committed to providing people, their families and carers with high quality support.

Main duties of the job

Support patient and carers with health needs as identified.Further administrative support will be provided to the wider practice and management team to ensure the smooth running of services and day to day operations.

About us

We're a large, supportive and progressive practice based centrally on the Isle of Wight with an exciting merger planned taking our combined patient list size over 40,000.

What we have on offer

19 GPs + 4 trainees + ANPs, AMPs, Pharmacists, Mental Health Practitioners, Practice nurses, GP Assistants, a chronic pain coach, social prescriber, and many more supportive individuals that make up our large multidisciplinary team

Soon to be (approx.) 160 staff in total, supportive, fun, and well-caffeinated!

We pride ourselves on a strong ethos of education, training, teamwork, and high-quality, patient-centred care.

We offer competitive pay, a friendly, supported environment and a genuine work-life balance.

Job responsibilities

A full and comprehensive Job description can be found in the 'Supporting documents' section.

Please ensure this has been fully reviewed prior to completing an application.

Person Specification Experience

• Experience of working with the general public
• Experience of administrative duties
• Experience of working in Primary Care
• Knowledge of S1 clinical system
• Experience of coordinating services, people and processes
• Experience of writing and promoting standard operating procedures
• Experience of promoting campaigns and knowledge of NHS communication platforms
• Knowledge of the needs of vulnerable people, safeguarding and the associated legislative framework
• Experience of developing relationships with a wide variety of people

Qualifications

• Educated to GCSE level or equivalent
• GCSE Mathematics & English (C or above)

Other

• Willingness to travel to other sites
• Flexibility to work outside of core office hours
• Maintains confidentiality at all times
• Full UK driving licence

Personal Qualities

• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Skills

• Good interpersonal skills with the ability to communicate effectively with a diverse range of people.
• Strong IT skills, including design and data capturing
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Ability to promote health apps/ technology to patients and staff education
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure
• Excellent attention to detail

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Operations Manager - Newport Health Centre