After sales Specialist

Key Responsibilities:

• Responsible for providing excellent customer service and support to clients and dealers, as well as handling product returns, to ensure correct and timely follow up of warranty claims.
• Establish correct analysis of the technical problems, provide feedback to the various internal stakeholders, data analysis and monitor warranty cases.
• The After Sales Specialist will communicate with customers and dealers via email and phone, and will work closely with the Sales Operations, Trade Marketeers and Sales teams to ensure successful after-sales support and customer satisfaction.
• The ideal team member is skilled in customer friendly service via phone call.
• Being hands-on, having a can do attitude is part of your DNA

Qualifications:

• Bachelor's degree in Business Administration, Commerce, or at least 2 years work experience in a corporate organization.
• 2+ years of experience in customer service, support, or sales.
• Experience in the e-bike industry is preferred.
• Exceptional problem-solving skills and ability to work well under pressure.
• Strong attention to detail and organizational skills.
• Ability to work independently and in a team environment.
• Can do attitude, self-motivated, and hands on mentality.
• Excellent communication skills (verbal and written) in English. Bonus if you speak fluent Dutch, German and/or French.
• Proficiency in Microsoft Office, G-Suite and customer service software.

We Offer:

• Performance and experience based competitive remuneration.
• Commuting allowance.
• Professional development to support your long-term success.
• An exciting opportunity to build a greener and more sustainable world together.