Account Handler

The role

Are you an Account Handler looking for your next challenge in Commercial insurance? Or do you already have experience in commercial insurance, particularly in motor trade? If so, we have the perfect opportunity for you-ALL insurance backgrounds considered (Commercial, Personal Lines, Claims, Underwriting, etc.).

At Jensten Motor Trade, we're seeking an Account Handler to provide exceptional service to our clients, support business growth, and help oversee the account handler team. This is a fantastic opportunity to develop your career within a dynamic and growing insurance broker.

As one of the top providers of specialist, exclusive, and cost-effective insurance products, we focus on delivering outstanding service. You'll work directly with our team in Bexleyheath, with the opportunity for hybrid working once training is complete. Key responsibilities include:

• Offering and presenting insurance solutions, including policies and risk management options, to secure renewals and new business. Communicate regularly with colleagues and managers to address concerns and provide solutions.
• Identifying and pursuing cross-selling and up-selling opportunities. Utilize all leads provided and develop new ways to increase quote volume.
• Achieving or exceeding income retention and policy count targets.
• Understanding clients' business operations, opportunities, risks, and risk management approaches.
• Ensuring compliance with local procedures, customer service standards, and external regulations such as FCA.

About you

You will have excellent communication and written skills, keen attention to detail, and a desire to develop professionally. We offer fantastic career progression, training, and development within the insurance industry. You will also have:

• Insurance industry experience (essential).
• Relevant qualifications (e.g., Cert CII) or working towards them.
• Great customer service skills.
• Strong organizational skills and ability to work in a fast-paced environment with attention to detail.
• Excellent telephone manner and ability to build relationships easily.
• Drive and passion to learn and grow within insurance.
• Experience working with insurers and clients in a similar role.
• Ability to use initiative, multitask, and update relevant systems and admin.

Rewards & Benefits

Joining us, you can expect a supportive culture and attractive rewards, including:

• Competitive salary with annual reviews and bonus scheme.
• Hybrid working options (3 days in the office, 2 from home).
• 27 days annual leave plus bank holidays, including days off for your birthday and a religious holiday.
• Auto-enrolment pension scheme with 5% employer contribution.
• Flexible benefits options.
• Group Life Assurance.
• Fully paid 3 months Maternity, Paternity, and Adoption leave.
• Support for professional CII qualification studies.
• Discounts on cinema tickets, dining, luxury items, etc.
• Holiday purchase scheme (up to 5 days annually).

About Us

Founded in 2018, Jensten is one of the UK's largest independent broking groups, placing nearly £600m GWP. We grow organically and through acquisitions, providing retail insurance broking, Lloyd's and London Market broking, and specialist underwriting services. We aim to be a leading, entrepreneurial, and client-focused organization, making Jensten a fantastic place to work, learn, and grow.

We are committed to a shared culture of excellence and listening to our people, which is central to our EVP and benefits strategy.