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2nd Line Engineer GBP 37000

Posted 18 days 2 hours ago by Nextech

£30,000 - £37,000 Annual
Permanent
Not Specified
Other
Dorset, Bournemouth, United Kingdom, BH1 1
Job Description

Job Title: 2nd Line Engineer

Location: Bournemouth

Salary: Up to £37,000

Benefits:

25 days Holiday + Bank holiday Additional leave Casual dress code Company events Cycle to work scheme Work from home options Schedule: Monday to Friday

Job Description:

Join our team at the forefront of IT innovation! We're looking for a Support Specialist to tackle a variety of computing, networking, and cloud challenges in our dynamic IT managed services organization. You'll play a key role in resolving technical issues, managing your workload efficiently, and gaining valuable experience across different industries, both remotely and in person.

Responsibilities:

Efficiently manage multiple open tickets while meeting SLA thresholds. Provide technical support for IT hardware and software used by end-users. Take ownership of incidents, requests, and problems, conducting thorough diagnostics. Perform regular maintenance and patching of infrastructure, endpoints, and servers. Act as an escalation point for support calls, ensuring timely resolution. Provide onsite technical support, communicating professionally with customers at all levels. Familiarity with litigation standards is beneficial but not required.

Experience:

Previous experience in IT managed services or the legal field is advantageous but not mandatory. Exposure to technologies like Windows Server, Microsoft Azure, and Active Directory is a plus.

If you think you are a good fit for this role, please apply here and I will give you a quick call to get you shortlisted for the role today!

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