UK SaaS Customer Success Lead - Onboarding & Growth

Zero Friction is seeking an English-speaking Customer Success Manager in the UK. You will manage the complete customer lifecycle, from onboarding to proactive account management, ensuring clients derive maximum value from the platform.

Key responsibilities include designing onboarding programs, monitoring customer satisfaction, and contributing to support operations. The ideal candidate possesses SaaS experience, strong project management skills, and a proactive mindset. This role offers a hybrid work setup and professional development opportunities.