System Administrator

• Closing date for applications is 25th September 2025
• We will be holding an Assessment Day on Friday 3rd October at our office based in Hillington
• Salary range: Up to £40,000 per year (depends on experience)
• Glasgow (G52) - Hybrid

Do you thrive on solving problems, connecting with people, and making a real impact?

Are you excited by the idea of working with a unique software that helps researchers and innovators change the world? If so, we want you on our team!

At Amici Procurement, we're transforming the way scientists and biotech professionals buy everything they need to accelerate discoveries. We're growing fast, and our customers are at the heart of everything we do. That's where you come in.

Amici Procurement is the world leader in laboratory procurement, using our cloud-based software and amazing service we support our customers in buying lab consumables, equipment and services they need to do their life-changing research.

We are a dynamic, entrepreneurial team of 100 people who work hard, have fun and support each other to get the very best outcomes for our customers. We realise you have a choice when deciding where to work, and we are committed to being one of the best employers in Scotland.

As Amici continues to grow, we're looking for a System Administrator to join our dynamic Engineering team. You'll be working alongside another System Administrator and a DevOps Engineer, forming a tight-knit trio that keeps our internal systems running smoothly.

This is a full-time, permanent role with hybrid working, a minimum of 3 days per week in our Glasgow office, and 2 days from home whilst flexibility to be in the office during the other system admin's annual leave is required. During your onboarding period, we'll ask for more time in the office to help you settle in and get up to speed.

If you're passionate about IT support, thrive in a Microsoft environment, and enjoy solving technical challenges, this could be the perfect opportunity for you. You'll also get access to PluralSight, giving you the tools to continue developing your skills. If you're interested in progressing into DevOps, this role offers a clear path forward.

What you'll be doing? Technical Support

• Collaborate on helpdesk operations, managing operating systems and user accounts.
• Oversee the full lifecycle of IT assets from procurement to secure disposal.
• Manage software assets, ensuring compliance and optimisation.
• Tackle complex MyAmici platform issues escalated from our Customer Success team.
• Monitor system, network, and asset uptime using tools like Jira Alerts and Azure Application Insights.
• Respond to incidents using SentinelOne EDR and N-Able RMM.
• Deploy patches and updates, and monitor success/failure rates to ensure system security.

Operational Support

• Work closely with internal teams to troubleshoot and resolve IT issues.
• Participate in system upgrades and routine maintenance.
• Support onboarding and offboarding processes for employees.
• Keep IT documentation and procedures up-to-date.
• Play a key role in maintaining our Information Security Management System (ISMS).
• Contribute technical expertise and fresh ideas to project teams, helping shape the future of Amici's IT landscape

What we are looking for?

• Proven experience in IT support, ideally within fast-paced SMEs.
• Strong knowledge of IT infrastructure and end-user devices.
• Solid troubleshooting skills in a Windows/Microsoft
• Experience managing helpdesk operations and ticketing systems.
• Understanding of IT security best practices.
• Relevant certifications or a computing degree are a plus.
• Excellent communication skills across all levels of technical ability.

If this sounds like fun to you, please send us your cv, and most importantly write to tell us why you'd be a great fit and what you could bring! If it looks like a great match we'll invite you to our recruitment day so we can get to know you better.