Senior Customer Relations Lead - Complaints & Compliance

Experis - ManpowerGroup is seeking a Senior Customer Relations Officer in Croydon for a 6-month hybrid contract. The successful candidate will manage complaint cases, ensuring compliance with FCA regulations and delivering fair outcomes for customers.

This role requires strong complaint handling experience, excellent negotiation skills, and the ability to analyze root causes to improve customer interactions. You will work closely with stakeholders to enhance the overall customer experience.