Senior Consultant - Oracle Field Service (OFSC) - London / Reading
Posted 2 days 3 hours ago by Infosys Limited
We are seeking a highly experienced and motivated Oracle Field Service Cloud (OFSC) Expert to join our dynamic team. This role requires a deep understanding of OFSC functionalities, technical capabilities, and integration strategies. The ideal candidate will be a techno-functional professional capable of leading complex implementations, optimizing field service operations, and driving digital transformation for our clients.
Required Skills- 5-15 years of hands on experience in implementing, configuring, and integrating Oracle Field Service Cloud (OFSC)
- Deep understanding of Oracle Field Service Cloud architecture, data model, configuration, and customization capabilities
- Proven expertise in Oracle Field Service Cloud solutions to optimize scheduling, routing, capacity planning, work order management, and mobile workforce management
- Have rich experience in configuring OFSC application components including resource pools, territories, routing rules, scheduling policies, business rules, Smart Collaboration, Action Management, and Manage Displays
- Experience with OFSC Mobile Plug in Framework is a significant plus
- Knowledge of Customizing OFSC using the plug in framework to enhance functionality and meet specific business needs, including capturing time and expenses
- Proven experience with REST/SOAP APIs and integration platforms (preferably Oracle Integration Cloud - OIC) for integrating OFSC with other enterprise systems
- Knowledge of all Oracle Cloud security policies, standards, and procedures.
- Excellent analytical, problem solving, and troubleshooting skills with a keen eye for detail
- Strong communication (written and verbal) and interpersonal skills, with the ability to effectively communicate complex technical concepts to both technical and non technical stakeholders.
- Ability to work independently and as part of a collaborative team, manage multiple priorities, and meet deadlines in a fast paced environment
- Oracle Field Service Cloud certifications are a significant plus
- Lead the analysis and understanding of complex client business requirements related to field service operations, translating them into robust and scalable OFSC solutions
- Develop technical designs and architectural blueprints for OFSC implementations, ensuring alignment with industry best practices and Oracle's product roadmap
- Conduct fit gap analysis to identify discrepancies between current processes and OFSC capabilities, proposing effective solutions and workarounds
- Provide strategic guidance and recommendations to clients on leveraging OFSC to achieve their operational efficiency, cost management, and customer experience goals.
- Define and document future state processes, ensuring clear understanding and adoption by stakeholders
- Lead and execute end to end OFSC implementation phases, from project preview and fit gap analysis to configuration, testing, go live preparation, and post production support.
- Design, develop, and maintain robust integrations between OFSC and other enterprise systems
- Utilize various integration patterns and tools, with strong proficiency in REST/SOAP APIs and Oracle Integration Cloud (OIC)
- Develop and implement mobile solutions for field technicians using the OFSC mobile application
- Create and maintain custom reports and dashboards using OFSC reporting tools, APIs, and business intelligence solutions (e.g., SQL reporting)
- Troubleshoot and resolve complex technical issues related to OFSC configuration, integrations, and mobile functionality
- Act as a trusted advisor to clients, building strong relationships and effectively communicating technical concepts to both technical and non technical audiences
- Lead and facilitate solution design sessions, workshops, and user acceptance testing (UAT) with clients
- Mentor and provide technical expertise and guidance to junior team members, fostering their growth and ensuring solution quality
- Collaborate effectively with cross functional teams, including business analysts, developers, project managers, and Oracle support
- Provide status and issue reports to project managers and clients regularly
- Promote knowledge sharing, lessons learned, and best practices within the team
- Stay current with Oracle Field Service Cloud updates, patches, and new features, assessing their impact on existing systems and recommending adoption strategies
- Identify and lead opportunities for process improvement and technological innovation within field service operations
- Contribute to strategic planning and goal setting for the department or function
- Demonstrate strong analytical, logical thinking, and problem solving skills
- Manage project workstreams, ensuring successful planning, budgeting, execution, and completion
- High analytical skills
- A high degree of initiative and flexibility
- High customer orientation
- High quality awareness
- Excellent verbal and written communication skills
Infosys is a global leader in next generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem.
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All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.