Product Support Specialist

Permanent Product Support Specialist based in Stockport

Your new company
This well-established manufacturer is known for its high-quality, technically advanced products. Their systems are intricate, interconnected, and used across a wide range of industries. They have a strong reputation for innovation and customer service and are now looking for a Product Support Specialist to join their growing team.
Your new role

• Providing expert technical support to installers and customers over the phone
• Diagnosing and resolving complex product issues involving multiple systems and components
• Managing product returns and investigating root causes of fault
• Acting as a calm, knowledgeable voice for customers, especially when they're under pressure
• Collaborating with internal teams to ensure issues are resolved efficiently and thoroughly

What you'll need to succeed

• A solid mechanical or technical background, ideally from the motor trade or field-based repair work
• Strong problem-solving skills and a methodical approach to troubleshooting
• Excellent communication skills and the ability to stay calm under pressure
• Empathy, and the confidence to handle challenging conversations
• A willingness to learn and adapt in a fast-paced technical environment

What you'll get in return

• Competitive salary of £27,000 - £32,000
• Excellent package including: 25 days holiday + bank holidays, company pension scheme, p rivate medical insurance and more
• A supportive team and a role where your experience makes a real difference

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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