Patient Access Clerk

The closing date is 28 May 2026.

To provide administrative support in the booking centre using the electronic booking system and to support patients, clinicians and other Trust Staff.

Main duties

• Take calls from patients, carers, members of the public and Health/Social Care staff, adhering to policies and procedures and maintaining strict confidentiality in accordance with Caldicott Guidance and the Data Protection Act 1998.
• Store and access information using IT packages and systems.
• Provide high quality booking services as part of a team and independently.
• Answer telephone enquiries within the busy call centre from patients and other healthcare departments/professionals.
• Process electronic and paper referrals daily, including date stamping and monitoring upon receipt using the relevant electronic systems.
• Cover evening outpatient department reception duties.

Qualifications

• Good standard of general education to GCSE level or equivalent, including Maths and English.

Experience

• Previous clerical experience.
• Understanding of Microsoft applications.
• Understanding of patient confidentiality and the Data Protection Act 1998.
• Familiarity with PAS.

Knowledge

• Excellent communication and interpersonal skills, both verbally and written.
• Numeracy and literacy.

Diversity and Inclusion

The Royal Orthopaedic Hospital NHS Foundation Trust is an equal opportunities employer that employs people of difference and is committed to an inclusive culture, celebrating diversity and supporting staff to bring their authentic selves to work.

We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies. Flexible working requests will be considered.

Please contact the Recruiting Manager if you have a disability and need support with your application or reasonable adjustments.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.

Salary

£25,272 per annum pro rata if part time.

Contract

Permanent.

Working pattern

Full time, Part time.

Location

The Royal Orthopaedic Hospital NHS Foundation Trust.

Reference number

647

Job locations

The Royal Orthopaedic Hospital NHS Foundation Trust.