Operations Specialist

Description

Operations Specialist, Global Network Operations Center

At Blizzard Entertainment, Operations Specialists in our Global Network Operations Center (GNOC) use systems and network experience to provide proactive monitoring and incident response of services across our world-wide operations. The role is focused on rapid detection, triage, and mitigation of player-impacting issues and continuous improvement of service operations processes by adjusting monitoring, tuning signal to noise & correlation patterns, and updating documentation.

Blizzard's games and platforms reach a global audience of passionate gamers. The GNOC is the Nexus between our games, platforms, and all the teams dedicated to creating and supporting them. Responsible for player and employee-facing services, Operations Specialists are the vanguard of service reliability, helping ensure that our creators can create and players can play.

As an Operations Specialist at Blizzard, you may find yourself

Monitoring inbound communications from all streams to ensure incidents are identified and tracked

Employing your systems/network/cloud knowledge as a first responder to triage problems and improve accuracy of detection

Driving player and user impacting issues to resolution

Performing routine follow-ups on active incidents to ensure the resolution is progressing as expected

Processing routine requests for access, ACL, network, and systems maintenance

Adjusting alert triggers to reduce false positive alerts

Managing engagement, documentation, and stakeholder communications during critical service outages

Reviewing, correcting, and tuning documentation including but not limited to runbooks, troubleshooting guides, user guides, processes, and procedures

Building positive and collaborative relationships across the company

Skills

• Systems engineering
• Operation
• linux
• Network engineering
• monitoring tools
• grafana
• prometheus
• Alert Correlation Platforms
• BigPanda
• Cloud Services
• CI/CD
• Docker
• Kubernetes
• Logging
• Source Control
• configuration management
• Container Computing
• Proxies
• LoadBalancing

This is a fully remote role. If interested send your CV and I will be getting back to you within a day if you are a good fit.

Job Title: Operations Specialist

Location: Cork, Ireland

Rate/Salary: .00 EUR Daily

Job Type: Contract

Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website.

To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website.

We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.