Operations Analyst

Location: Hybrid occasional travel to our Bideford HQ

At Travel Chapter, we re passionate about making every holiday home experience truly memorable. Behind the scenes, our teams work together to make this happen and our Customer Services operation is right at the heart of it. We re now looking for an Operations Analyst to help shape smarter, data-driven decisions that improve how we serve our guests and owners.

Your Next Chapter

As Operations Analyst, you ll turn data into action. Working within our Data Science & Analytics team, you ll partner with Customer Service leaders to identify opportunities, build business cases, and drive measurable improvements in performance, efficiency, and customer experience.

You ll thrive in a fast-paced environment, using SQL, Power BI, and Salesforce data to uncover insights and tell compelling stories that influence change.

What You ll Be Doing

• Analyse operational and customer data to highlight performance trends and process improvements.
• Build and maintain Power BI dashboards that support decision-making and forecasting.
• Use SQL to combine and model data from multiple systems (Salesforce, internal tools, etc.).
• Partner with Operations and Product teams to deliver data-led solutions that balance cost, service, and efficiency.
• Support resource planning and forecasting through data modelling and scenario analysis.
• Present clear, actionable insights to non-technical audiences.

About You

You re an analytical problem-solver who enjoys exploring data to improve real-world outcomes. You combine technical skill with commercial thinking and can communicate confidently across all levels.

You ll bring:

• 2+ years experience in data analysis, BI, or operations analytics.
• Strong SQL skills and ability to work with large, complex datasets.
• Proven experience building Power BI dashboards from concept to delivery.
• Experience working with Salesforce or other CRM/CS platforms.
• Understanding of operational KPIs (SLAs, efficiency, customer satisfaction, capacity planning).
• Clear communication skills with the ability to explain complex insights simply.
• A proactive, curious mindset with great attention to detail.

Experience within travel, hospitality, or other fast-paced customer service environments would be a real advantage.

Why Join Us

At Travel Chapter, we believe in doing the right thing for our people, our communities, and the planet. As a Certified B Corp, we balance profit with purpose, giving back to the places our guests love to visit. You ll be joining a people-first business recognised by the Sunday Times Best Places to Work 2024, where your growth and wellbeing matter as much as your results.

Join us and use data to make a real difference to our guests, owners, and teams every day