Macmillan Support Volunteer-Whitehaven

Would you like to join a centre of excellence in rural and remote healthcare?

North Cumbria Integrated Care Trust (NCIC) is looking to appoint volunteers to provide support and information to patients, family, friends, carers and staff at the Macmillan cancer information & support centre.

Must be 18 years or over to apply and live in the local West Cumbria area.

A volunteer is a valued member of North Cumbria Integrated Care NHS Foundation Trust and it is expected that volunteers will:

• Abide by the Trust values whilst volunteering for the Trust: Kindness, Respect, Ambition and Collaboration.
• Volunteer within the guidelines agreed by the named staff members for the placement.
• Carry out their duties with consideration and respect to all patients, staff, and the general public at all times.
• Maintain confidentiality at all times, whilst on placement and once the placement is complete. Confidentiality applies other than awareness of a safeguarding issue which must be reported, in confidence, to the Volunteer Lead only. Training will be given.
• Maintain good standards of communication with patient, staff and the general public at all times.
• Comply with the Trust's Health & Safety Policy and other policies provided to the volunteer at the commencement of their placement.
• Attend all training deemed by the Trust to be essential to the volunteering role, in a timely manner.

Would you like to join our team?

Main duties of the job

• Providing an active listening service.
• Answering the telephone and taking clear messages with the name and telephone number of the caller, responding appropriately to requests for information and/or support.
• Responding appropriately/returning calls and messages left via voicemail when the service is closed.
• Responding appropriately to emails, those who feel comfortable doing so.
• Providing information booklets, leaflets and printouts where appropriate.
• Appropriate referral to Welfare Rights/Benefits Adviser, collecting information necessary to facilitate such a referral.
• Signposting or referring service users to other services and sources of appropriate support and information specific to their identified needs.
• Updating the Information service stock and resources when necessary.
• Ensuring adequate supply of information resources for every step in the pathway, including written and electronic.
• Ensuring supply of stock for signposting of services such as third sector organisations and support groups.
• Undertaking outreach tasks where appropriate, in conjunction with Service Manager.
• Helping to maintain the Macmillan electronic data collection system.
• Taking part in the services regular team meetings and training events.
• Other tasks in response to service need, identified and supported by the Service Manager and via the Volunteers' monthly meeting.

Person specification Experience

• Maintain confidentiality.
• Working in a busy environment.

Skills

• Able to work on own and part of a team.
• Able to work with all groups of people.
• Organisational skills.
• Skills in technology.

Other requirements

• Promote equality and value diversity.

Disclosure and Barring Service

A Standard DBS check will be required for this volunteering post. The DBS check is free of charge for volunteers.