Head of Scheme Events - Public Sector

Head of Scheme Events - Public Sector page is loaded Head of Scheme Events - Public Sectorremote type: Praca z domutime type: Zatrudnienie w pełnym wymiarze godzinposted on: Opublikowano dzisiajjob requisition id: Head of Scheme Events - Public Sector Home Based - some travel maybe required to Liverpool/Sheffield This newly created role will focus on three Public Sector clients initially and will be responsible for managing a team of technical pensions specialists. Job title: Head of Scheme Events - Public Sector Job Description: Key Responsibilities Lead scheme events in line with Regulatory timescales, contractual Service Level Agreements and client expectations. Lead the delivery of the scheme event service and projects in line with the annual Business Plan for the Scheme Event department, including budget management, headcount forecasting, cost saving and opportunistic income delivery. With support from the Client Relationship Team, instil within the Scheme Event's Team a clear understanding of client requirements through demonstrating a good understanding of their contractual expectations and strategy. Drive improvements in team productivity, quality, effectiveness and other Key Performance Indicators. Drive improvements in team by driving best practices and technology. Adhere to the ISO and Investors in People Standards, Quality Management System and comply with pensions and FCA regulations and initiatives, for example, Consumer Duty requirements Work with the senior management team and change function to develop and embed process and service improvements Handle escalated complex queries, tasks and issues and provide information, advice and support to the business. Work with the Leadership Team to set Business Plan objectives and manage the overall delivery of these objectives. Review department delivery against objectives and hold regular one to ones with direct reports, reviewing delivery against objectives and individual staff performance ensuring that all staff are adequately challenged and performance is measured consistently across the business unit. What Are We Looking For Essential DB Pensions experience in Scheme Events or Pensions Operations Line managed and developed a team with a mix of home based and hybrid team members Strong project management experience Strategy execution, planning and organising skills Excellent interpersonal and stakeholder management skills Excellent knowledge and understanding of operating principles, practices, and procedures as well as commercial awareness Ability to analyse and interpret operational data, prepare business reports and translate client needs into technical solutions Ability to champion innovation and continuous improvement Desirable Have worked with Public Sector clients About Capita Pension Solutions At Capita Pension Solutions (CPS) we continue to grow and evolve our Strategy & Product function. We are at another exciting point in that evolution, defining and executing CPS's strategic goals as well as developing the next generation of market leading Products and Services. We have ambitious objectives and plans for 2025 and beyond. 23 days' holiday (rising to 27) with the opportunity to buy extra leave Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform What we hope you'll do next: Choose 'Apply now' to fill out our short application, so that we can find out more about you.We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email Iqbal at or call and we'll get back to you.For more information about equal opportunities and process adjustments, please visit the Capita Careers website.We're truly committed to building a diverse and representative workforce and as part of our strategic plans we are aiming to accelerate gender and ethnic representation in leadership. As such we would particularly welcome applications from people who are female and/or are from Black, Asian and other ethnic minority backgrounds.Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support at . Location: ,Zjednoczone Królestwo Time Type: Zatrudnienie w pełnym wymiarze godzin Contract Type: Stały Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes - for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business - in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors. Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people's lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.