General Manager NEW Restaurant Associates Posted today Competitive London Operations
Posted 1 day 11 hours ago by Chartwells Independent
We are recruiting a confident and inspiring General Manager to lead our workplace dining and hospitality services across a prestigious multi-site London contract. This is a senior operational role with genuine influence, where relationship-building, commercial performance and exceptional service delivery are key to success.
Working closely with the Account Director and Executive Chef, you will be responsible for ensuring that every element of the guest experience reflects our values of quality, innovation and sustainability. You will oversee premium staff dining, hospitality and event services, while continually evolving the offer to meet client expectations and future workplace trends.
Key Responsibilities- Lead and develop a high-performing management team across multiple sites
- Drive financial performance through effective labour planning, GP delivery and cost control
- Build trust and collaboration through senior client engagement and proactive communication
- Champion service excellence, ensuring consistent standards in food, presentation and guest experience
- Ensure full compliance with food safety, health & safety, HR and company policies
- Lead operational improvements and sustainability initiatives that enhance our service impact
- Support change projects, new concepts and continuous innovation with a collaborative approach
- Proven experience in senior hospitality leadership, ideally multi-site or workplace dining
- Strong commercial acumen with a track record of delivering results
- Confident at presenting ideas, influencing decisions and guiding client strategy
- Motivational leader who builds strong teams and drives professional development
- Organised, solutions-focused and able to manage priorities at pace
- Passionate about service, people development and delivering genuine hospitality
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplaces as well as inspiring exceptional experiences in iconic cultural and heritage destinations.
We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
About Us (continued): We are committed to fostering an environment where every individual can truly be themselves at work and have equal opportunities to advance in their careers.
We remove irrelevant boilerplate and explicit references to internal tracking where possible. This description contains the core responsibilities and qualifications required for the role.