General Manager

Job Title: General Manager

Level: 2B

Salary: £42,000.00 - £48,000.00 per annum depending on skill and experience

Location: Milestones Museum, Basingstoke, with travel to other HCT venues countywide as required

Hours: 37 hours per week

Type of Contract: Permanent

Referral Category: A

Job Description: General Manager, Milestones Museum and Basing House

Do you have the vision and leadership to inspire teams and deliver outstanding visitor experiences at one of Hampshire's flagship cultural venues?

As General Manager, you'll lead the delivery of exceptional visitor experiences and operational excellence across our flagship venue and a satellite heritage site. You'll drive commercial and financial performance, motivate and develop high performing teams, and work collaboratively with colleagues across multiple departments, including central teams, to achieve ambitious KPIs. Reporting to the Head of Venue Operations, this is a key leadership role supporting Hampshire Cultural Trust's 2030 strategy.

A bit about you

You'll bring substantial experience of managing a large, multidisciplinary venue or a portfolio of venues within customer facing operations. You have a strong track record of leading high performing operational teams to deliver engaging programmes for diverse audiences, events and commercial hires. Commercially astute and financially confident, you are experienced in budget management and P&L accountability. You are also a clear and credible communicator who builds strong, productive relationships with a wide range of stakeholders.

Who we are

At Hampshire Cultural Trust we have a vision to create inspirational culture experiences that enrich and transform lives. We manage and support 20+ attractions and deliver county-wide outreach programmes that bring great culture to local communities. We also deliver a diverse range of wider social impact initiatives targeted at those who are most vulnerable or disadvantaged and who would not usually have access to arts and culture.

We promote equity, inclusion and diversity and a culture that actively values difference. We recognise that people from different backgrounds and experiences can enhance the way we perform and work and we encourage and support the physical and mental health and wellbeing of all our staff.

We are inclusive, valuing, and respectful of diversity, developing the ability to recruit and retain a diverse workforce that reflects the communities we serve. Therefore, we are committed to implementing reasonable adjustments for candidates with disabilities in our recruitment process and in employment.

The benefits of working for us

• 25 days annual leave + bank holidays (pro-rated for part time working)
• 7.5% Employer pension contributions
• Generous occupational maternity, adoption and paternity pay
• Enhanced occupational sick pay
• Emergency leave scheme
• Life assurance scheme (x3 annual salary)
• Industry leading Employee Assistance Programme
• Interest-free Season ticket loans and travel loans from first day of employment
• Charity Worker Discounts Scheme (savings on retail, leisure, groceries, travel etc.)
• Access to same day GP appointments for employees and their immediate family
• Access to free eye tests and vouchers towards glasses for VDU use
• Free flu vaccination vouchers
• Cycle to Work Scheme
• Health Cash Plan (cashback on dental, optical, medical for monthly subscription cost)
• Opportunities to learn, develop and progress
• Free tea and coffee in all our venues
• Team Card - Free access to our fee paying venues and discounts across café and retail.

To apply please fill in the application form with an up-to-date CV. We do not require covering letters for this position however would be grateful to receive context to your application.

Closing date for applications: 15 March 2026

To find out more about us visit our website and