Enterprise Customer Success Manager, Handover
Posted 5 hours 17 minutes ago by Zutec
Permanent
Not Specified
Call Centre / Customer Service Jobs
London, United Kingdom
Job Description
Qualifications 
- Industry tenure. 5+ years in UK construction, property, or housing, with at least 2 years in a role that owned outcomes - not just advised on them.
- Live relationships. Working network of Project Directors, Commercial Managers, Operations Managers, Heads of Design, and Heads of Digital across UK Tier 1 contractors, housebuilders, and housing associations.
- Handover fluency. Practical, grounded knowledge of the handover process and current trends - Building Safety Act, Golden Thread, Gateway 2/3. Holistic, not BIM-dogmatic.
- Commercial instinct. Has directly owned or influenced customer relationships through to successful outcome.
- Time-served CS career path (CSM Senior CSM Director CS) across horizontal SaaS companies. Will default to process and playbook.
- Idealistic or dogmatic BIM mindset. We need a flexible operator, not a standards purist.
- Private healthcare
- Life Assurance
- Cycle to work scheme
- Enhanced Maternity/Paternity Leave
- Employee Assistance Programme
- Annual bonus opportunity
- Professional studies subscription
- Hybrid working
- Summer and winter company parties
- A very competitive holiday allowance
- Charity and volunteering days
- Access to mental health first aiders
- Company Pension scheme