EMEA Client Onboarder - Associate

Job Responsibilities:

• Implement cash management solutions of varying size and complexity, primarily in EMEA.
• Oversee multiple projects, serving as the central point for both internal and external customers.
• Partner closely with Sales, Product, Client Service, KYC Operations, and other internal partners to ensure successful project delivery and client experience.
• Develop project plans for each deal, incorporating the methodology used within the Project Management Team, and provide guidance to clients regarding their role within the plan.
• Attend and host regular client meetings/calls to review the project against the plan.
• Collaborate with internal and external parties to deliver solutions within minimum time frames.
• Provide accurate and timely implementation statuses and escrow issues impacting client experience or target dates.
• Support team colleagues as required.
• Identify and communicate process gaps and improvement opportunities; own improvement initiatives and be recognized by partners as a process expert.
• Adhere to all JPMorgan Chase department policies and procedures.
• Attend meetings and training as required to continue development and product knowledge.

Required Qualifications, Capabilities, and Skills:

• Experience working with corporate and/or financial institutions clients with strong client servicing skills.
• Strong verbal, written, and interpersonal communication skills.
• Project management skills required, proven capability of applying project management methodology to develop an implementation plan and execute deliverables.
• Strong business experience, including client facing roles.
• Excellent time management and prioritization skills in a high-pressure, competing-priority work environment.
• Ability to work in a team environment and partner with colleagues.
• Effective issue resolution and escalation skills.
• Excellent English written & verbal communication ability.

Preferred Qualifications, Capabilities, and Skills:

• BA/BS Degree (HBO).
• Ability to soundly execute quantitative and qualitative analysis, draw salient conclusions and present information in a concise and effective manner.
• Strong organizational skills both personally and across the working team to meet deadlines in a fast paced environment (time management and attention to detail).
• Strong interactive personal and communication skills and ability to influence others for positive results.
• Experience working with Treasury Services and Securities products is an advantage.
• A second, fluently spoken European language (French, German, Italian) would be beneficial.
• Experienced problem solver and critical thinker.