Deputy Manager - HHPA Cork

Posted 3 hours 55 minutes ago by DePaul

Permanent

Full Time

Other

Cork, Cork, Ireland

Job Description

Deputy Manager - Homeless Health Peer Advocacy, Cork 12 month full time contract with a view to permanency

35 hours per week, on site

€46,699.91 per annum

Purpose of Role To manage and oversee the development and delivery of Homeless Health Peer Advocacy programme (HHPA). The Deputy Manager will deliver an efficient and high quality service to the participants in the Homeless Health Peer Advocacy Programme, evaluate outcomes and support peer led initiatives. This role will oversee the line management of the Homeless Health Peer Advocacy Service, which includes the support and supervision to the Peer Advocates.

Key Areas of Responsibility 1) General Management The Deputy Manager will support the Manager in the efficient, effective management of the project, and will work within the principle of harm reduction with a peer led viewpoint. In conjunction with the Project Group Manager, you will be responsible for the day to day running of your project, providing care and support to the particular project's client group.

2) Staff

Responsible for provision of staff support, supervision and training and manage staff performance through probation, JARS and supervision
Recruitment of Homeless Health Peer Advocates
To be the main contact who will liaise with the internal/external agencies to promote referrals and to support in the day to day running of the service.
To ensure that the Peer Advocates are inducted, trained and supported to adhere to all Depaul HHPA policies and procedures particularly those relating to Confidentiality, Code of Practice, Boundaries, Equal Opportunities, Risk Management and Lone Working
To provide regular support to the staff in carrying out their tasks and empower individuals in the community to engage with health care supports.
Facilitate relationships building so staff can work effectively in healthcare settling such as hospitals and with relevant other medical professionals
Peer Training, Support and Performance Management:
In conjunction with the Inclusion Health and Depaul's Health Initiative: organise, design, and facilitate HHPA training courses and additional training where needs arise.
To organise and facilitate HHPA team meetings on a weekly basis
To provide link in's and line management support to all HHPAs in their role, and act as on call support while HHPA's on visits.
To support HHPA skills development, coordinate appointments/transport and provide cover for visits where necessary
Manage all HHPA appointments that come in and ensure all service users are assessed before supporting.
To oversee, inform and collaboratively resolve with management any issue that appears to compromise any Depaul Policy, Procedure or practice.
To inform line manager and escal complaints by HHPAs and those receiving support if required
To adhere to all Depaul Policies and procedures.

3) Service Delivery

Provide reports to Senior Service Managers/Inclusion Health and funders on developments and delivery of the project and ensure the programme is run to reflect the standards and ethos of Depaul
Provide monthly and quarterly reports to senior service managers and funders, and work with Steering Group to ensure KPIs being met
To represent the project internally and externally at development forums, conferences and keep informed of relevant changes to policies and procedures that are relevant to the development and success of the project (e.g. fundraising & communications)
Working in collaboration with the inclusion health programme and other healthcare professionals which may include managing staff working in a healthcare setting.
To attend Inclusion Health forum meetings and Service Delivery Planning meetings as required
To build up good working relationships with other projects and agencies in the homeless sector and attend where possible relevant networks

4) Operational Management In conjunction with the LMT and the PGM ensure service policies and procedures are established and operating correctly and communicated to teams.

5) Health and Safety Responsible together with the PGM and the LMT for ensuring the project operates as defined by the Health and Safety Statement.

6) The Building Responsible for overseeing building maintenance and that repairs are attended to and ensure health & safety standards relating to the building are managed.

7) Finance Be involved in financial planning for project, manage the project budget with LMT, prepare monthly payroll and ensure cash procedures are followed.

8) Fundraising & Communications Facilitate the requirements of the F & C team and liaise with project staff as required.

9) Volunteers Oversee the management and support of volunteer peer advocates within the project.

10) General Responsibilities

In conjunction with your Line Manager to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of Depaul.
To ensure that all Depaul policies and procedures are being adhered to, particularly those relating to Health and Safety, Code of Practice, Confidentiality and Equal Opportunities
To undertake your role in a professional manner maintaining a high quality standard of work, and to always work in accordance with Vision, Mission and Values of Depaul.
Responsible for overseeing health and safety obligations- Ensuring health and safety standards are always upheld.
To ensure the programme and participants are aware and adhering to GDPR regulations.
Responsible for the financial expenditure and budgets of the HHPA programme. Prepare monthly payroll and ensure cash procedures are followed
Develop/manage an operational and well-functioning team and ensure team meetings along with external meetings where required are undertaken.
Run/ participate in the planning and delivery of team days and review days as required
Oversee the management and support of staff & volunteers within the project
Carry out project appraisals and report findings to the senior service teams
Represent Depaul externally with a wide range of other voluntary agencies, statutory partners and other funders as agreed with the Senior Services Manager
Undertake any other duties that may be required which are commensurate with the role in consultation with the manager.

The above list is not exhaustive; additional areas of responsibility both in relation to tasks and direct reports may be added over time.

Person Requirements 1) Qualifications

A secondary level education is essential.
Third level qualification in relevant area is desirable.

2) Experience

An understanding of the need of vulnerable people to have strong social networks and support in the community (essential)
Experience working with vulnerable people and related health issues (essential)
Minimum two years' experience working in homelessness, health, social care, employment and training, addiction or treatment services field or another related area (essential)
Experiencing of key working or case management (essential)
Experience in delivering training and/or group facilitation (Desirable)
Experience of supervision, managing people and strong administrative skills (desirable)
Be secure in recovery if relevant
Lived experience of homelessness and/or related issues will be taken into special consideration

3) Knowledge, Skills and Abilities

An understanding of why people become homeless, their presenting health needs and the barriers to accessing health services.
Experience of risk management systems and working within a process of risk reduction/control as part of the daily operations of the programme.
Capacity to engage with and gain the trust of participants.
An understanding of the benefits of peer programmes and the ability to support and motivate participants to work in innovative ways
Ability to deliver training to volunteers and staff.
Experience of the challenges involved in lone working and how this may impact on the training needs of Homeless Health Peer Advocates
Knowledge of the statutory and voluntary sector resources and referral pathways to health care.
An interest in peer led initiatives, research and a commitment to supporting HHPAs into further education and employment opportunities
Ability to be a flexible, participating and co operative member of a team.
Ability to communicate effectively verbally and in writing and good listening skills.
Ability to use initiative, apply sound decision making skills and to make rapid assessments of the needs of HHPAs and participants.
Ability to act calmly in emergencies and respond in a professional manner to challenging and stressful situations.
Ability to liaise effectively with staff at all levels as well as outside agencies and to advocate on behalf of HHPA and participants.
A good knowledge of Health and safety and risk management systems.
Strong organisational, administrative and data collection skills including experience in report writing or policy development
Strong sense of advocacy and commitment to health equity and social justice

4) Attitude

A commitment to and an understanding of equal opportunities and diversity issues.