Customer Service and Groups Bookings Assistnat

Customer Service and Groups Bookings Assistnat

We are looking for an enthusiastic and customer-focused individual to join our team in supporting one of the UK's leading visitor attractions. This exciting role plays a key part in helping us achieve our ambitious target of welcoming 800,000 visitors each year by building strong relationships with Group and Trade Partners, tourism organisations, and ticketing agents.

As part of our Customer Service and Groups team, you will be responsible for managing group bookings, handling visitor enquiries, and ensuring every guest receives a first-class experience from the moment they book to the moment they leave the Palace. Working closely with internal departments including Catering and Operations, you will help deliver exceptional service while supporting the smooth day-to-day running of the visitor experience.

This is an excellent opportunity for someone with strong communication and organisational skills, a passion for customer service, and an interest in tourism and visitor attractions. If you thrive in a busy environment, enjoy working as part of a team, and take pride in delivering outstanding experiences, we would love to hear from you.

What we are looking for

We are looking for someone who can bring the right skills and mindset to the role. You might not meet all the criteria, and that's okay, transferable skills and experience are highly valued.

• Customer Service Skills
• Proficient in MS Office, especially Word and Excel
• Verbal and Written Communication
• Tourism/Visitor Attraction Knowledge
• Organisation
• Teamwork

About Us

At Blenheim and Pye, we believe our people are at the heart of everything we do, and we are committed to helping every individual thrive. Our Promise is simple: to support you to Grow, Give, and Belong.

We help you Grow by nurturing your talents, championing your wellbeing, and creating opportunities for you to develop.

We encourage you to Give by contributing to meaningful work, supporting the wider community, and collaborating with others to achieve our shared goals.

And we want you to truly Belong by being part of something special, knowing that you matter, your voice is heard, and you are an important part of our journey.

Together, this is what makes Blenheim and Pye a place where people can flourish and make a real difference.

How We Hire

Our recruitment process is designed to be accessible, supportive, and transparent. Here is what you can expect:

• Application review, Shortlisting and Interview invites sent to shortlisted candidates
• Interview (we can share questions in advance if helpful)
• Role-related task (this will be role dependant and can be adjusted or removed to suit your needs)
• Feedback provided at every stage

Feedback provided at every stage

Accessibility and Adjustments

We are committed to making our process accessible for all candidates. If you require any adjustments at any stage, please contact our People Team at . We are happy to support you

What's in it for you

• Staff Discounts
  • 20% on Blenheim retail
  • 50% on Blenheim Café food outlets
  • 30% at The Orangery
• Salary Sacrifice Schemes for Bicycles and Electric Vehicles
• Access to our Benefits Platform
  • Instant discounts
  • Discount on Days Out
  • Day Passes for Family and Friends
  • Monthly Adventure Play Visit
  • Shopping Cards
  • Weekly Shop Discounts
  • Gym Scheme and Much More!
• Complimentary Event Tickets
• Annual Pass for yourself and a family member
• Staff Events
• Holiday Purchase Scheme
• Free Fruit Wednesday
• Free breakfast on Friday
• Monthly Sharing a Sense of Belonging Events
• Free Eye Test and a contribution for Glasses
• Long Service Award
• Onsite Parking
• Free Blenheim Christmas Tree

Benefits vary from contract type; these will be confirmed to you in our welcome letter.