Customer Service Adviser Ecclesiastical Insurance UK Gloucester
Posted 21 hours 15 minutes ago by Benefact Group plc
Working hours: 35 hours per week, Monday to Friday
Duration: 12 Month Fixed Term Contract
Location: Gloucester
Job Ref:204989
About the roleEcclesiastical Insurance, who are proudly part of Benefact Group, are looking for a Customer Services Adviser to join our Gloucester office. As a Customer Services Adviser, you'll contribute to defined service delivery by acting as part of a processing and administration team.
Why join us?Join a collaborative and inclusive culture that's committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group - where all profits go to charity and good causes.
What you'll be doingOrganise and manage your own day-to-day tasks with guidance, making sure work is completed on time and to agreed standards.
Enter information accurately and efficiently, checking your work and fixing any mistakes with support where needed.
Spot any issues or unexpected information and know when and how to raise these with a supervisor.
Learn from feedback and audit results, taking on agreed actions to improve your performance and contribute to the team's success.
Follow company policies and regulatory requirements and raise any concerns or potential risks in line with team guidelines.
The ability to plan, prioritise and manage own work to deliver agreed objectives and meet targets.
Understand, manage, and use information with accuracy.
Competent IT and data skills including Microsoft suite
Effective and appropriate communication skills.
Commitment to deliver exceptional service contributing both as an individual and as an effective part of a team.
Previous Industry knowledge or experience would be an advantage.
Cert CII or commitment to achieve within an agreed timescale.
A competitive salary - let's discuss it
Hybrid working
Group Personal Pension - up to 12% employer contribution
Generous annual bonus scheme: on-target bonus between 6% and 24%
25 days annual leave plus bank holidays, and a holiday buy and sell scheme
An array of health and wellbeing benefits, including private healthcare, income protection and life assurance
£200 annual personal grant to a charity of your choice
Encouraged to take at least one volunteering day per year
Employee Assistance Programme
Full study support to gain professional qualifications
Access to virtual GP
Enhanced maternity and paternity pay
"This is an exciting role that places you at the heart of a collaborative, dynamic, & fast paced team"
About usBenefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade , having given away £250 million since 2014. We have ambitious plans to become the UK's number one corporate donor, with strategic objectives in place to double the Group's size.
We believe it's essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.
At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.
We encourage applicants who need any additional support during the recruitment process to let us know.
Directory of Social Change's UK Guides to Company Giving 2017-26