Complaints Handler

Complaints Customer Service Temporary Hybrid

Temporary Complaints Handler (Hybrid) - LeedsWe are currently supporting a well-established client in Leeds who is seeking a Temporary Complaints Handler to join their Debt Recovery team. This hybrid role offers a mix of office and remote working, and has the potential to become permanent for the right candidate. This is a fantastic opportunity for someone with strong communication skills, a calm and professional approach, and experience handling complaints within a fast-paced environment.
Key Responsibilities:

• Manage and resolve customer complaints in line with company policies and regulatory guidelines.
• Investigate issues thoroughly, liaising with internal departments to gather relevant information.
• Communicate outcomes clearly and professionally to customers, both verbally and in writing.
• Maintain accurate records of all complaints and resolutions.
• Identify recurring issues and escalate where necessary to improve processes.

Requirements:

• Previous experience in a complaints handling role within debt recovery or a similar regulated environment is essential.
• Strong written and verbal communication skills.
• Ability to remain calm and professional under pressure.
• Excellent attention to detail and organisational skills.
• Comfortable working independently and as part of a team.
• Proficient in Microsoft Office and case management systems.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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