Client Services Manager

Do you thrive on leading teams to success, managing high-value client relationships, and making a real impact on business performance?

If so, at eXPD8 we're looking for an experienced Client Services Manager who understands that great client delivery is more than just meeting expectations once - it's about building long term partnerships, driving growth, and empowering your team to excellence.

About the Role

We are looking for a driven and commercially minded Client Services Manager to lead the growth, delivery, and performance of key client accounts.

This is a fantastic opportunity for someone with strong B2B experience, leadership capability, and a passion for delivering outstanding service.

You will play a pivotal role in ensuring client satisfaction, operational excellence, and profitable growth, while managing and inspiring a high performing team.

Salary: From £38,500 DOE. Location: Hybrid - 2 days in the Head Office (including Tuesdays in Bristol) and 3 days working from home.

Key Responsibilities

• Managing and developing strategic B2B client relationships to drive long term growth
• Overseeing budgets, financial performance, and commercial delivery across accounts
• Ensuring delivery against SLA, KPI, and operational targets
• Leading regular client meetings, reporting, and performance reviews
• Identifying opportunities for growth within existing accounts
• Collaborating with internal teams to improve execution and service delivery
• Using data and insights to highlight trends, risks, and opportunities
• Leading, coaching, and motivating a high performing team
• Managing recruitment, onboarding, and ongoing development of team members
• Creating a positive, collaborative, and results driven team culture

Qualifications

• Proven experience managing B2B client relationships
• Strong experience managing budgets and commercial performance
• Experience recruiting, leading, and motivating teams
• Excellent communication and stakeholder management skills
• Highly organised with the ability to manage multiple priorities
• Strong analytical and problem solving skills with a data driven mindset
• IT literate across the core Microsoft Office Suite
• Strong project management experience, a self starter able to manage multiple projects
• Background and understanding of FMCG and/or Field Marketing

Benefits

• Your eXPD8 birthday off each year
• Health cash plan (24 hour GP, counselling, dental, physiotherapy, and more)
• Life insurance
• Immediate access for you and your family to GroceryAid
• Access to eXPD8 Rewards where we offer regular competitions and incentive plans
• Unlimited refer a friend scheme
• Personal development and progression opportunities with access to over 400 learning resources

eXPD8 were named one of the Financial Times Best Employers in 2025 & 2026, and with over 20 years of experience supporting many iconic brands and retailers, you would be joining a team that is passionate about delivering excellence, valuing its people, and driving success for both clients and colleagues alike.

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