Centre Manager

We are officially hiring for our already thriving St Albans club. We've fostered a big, bold community of over 1200 players at this currently unmanned club, and we are currently in build to expand our offering from 2 uncovered courts to 3 covered courts and 1 uncovered court. With that, we would love to hire a Centre Manager who's bold, ambitious, and vivacious. You'll be keen to nurture your existing community, with a view to invite new players onto the court and make them feel right at home, right away!

We are a growing padel tennis centre in St Albans, expanding from 2 uncovered courts to 3 covered courts and 1 uncovered court.

Key Responsibilities and Duties

• Manage the centre on a day-to-day basis, creating a safe and welcoming environment
• Responsible for the club P&L
• Maximize court utilisation via analysis and innovative solutions
• Create and direct the schedule of Club activities and events
• Oversee and drive retail and F&B operations
• Create a social atmosphere and club community
• Manage customer/member communications, channels, booking platforms and service
• Oversee and manage an outstanding team of freelance padel Coaches, whilst providing basic coaching yourself
• Support in creating social media content for the site
• Liaison with site landlord and the local community where required

Key Skills and Competencies

• 5+ years of work experience
• Experience of operating a hospitality or leisure facility or running leisure events
• Strong commercial and business acumen
• Ability to analyse utilisation data and design/implement actions to improve accordingly
• Ideally, knowledge of marketing and customer outreach
• Detail-oriented, questioning how the Centre can improve
• A vibrant, warm and enthusiastic personality; team player with outstanding communication skills
• An entrepreneur: someone who takes responsibility and gets things done