Senior Product Manager

We are seeking for an innovative, customer centric, digital fist product manager to join our SBSEG Customer Success organization. In this role you will lead a digital experiences platform strategy for our UK small business offering. You will partner with Product and Platform teams, including UX/UI designers, AI/ML engineers and product managers, content delivery platform leaders and others to develop a suite of digital capabilities to reimagine our digital experiences to deliver delight to our customers.

If you are a digital first leader with experience working in a high pace, cross-functional environment, have strong bias for action and are comfortable in working in an ambiguous environment come join us!

• Deeply understand the needs of customers and translate them into compelling experiences in digital experiences including voice (IVR) and text (Digital Assistant) content delivery platforms and social and community platforms.
• Analyze market and industry trends, competitor strategies along with customer research to identify new opportunities.
• Develop a digital conversational help strategy, and detailed roadmap with measurable outcomes in partnership with the Product and Platform leadership teams.
• Drive execution with velocity by setting a clear vision and priorities and removing obstacles through fast decision making.
• Lead, mentor and inspire a talented high performing team of content designers and product managers. Transform the team with AI adoption and raise the bar for execution excellence.
• Partner with Platform, Product and CX leaders, in delivering omnichannel, highly integrated and personalized E2E customer experiences solving for customer needs, when and where is needed the most.

• Bachelor's degree or equivalent work experience 5-8 years of product management experience.
• Experience working for a SaaS high growth company, reimagining customer experiences.
• Deep customer empathy with proven ability to deliver simple, elegant solutions to customer pain points.
• Experience leading digital conversational experiences (both voice & text) Bringing AI technologies to market in large-scale products a plus.
• Superb skills in translating business priorities into initiatives and establishing clear roadmaps driving experimentation and action.
• Data driven mindset. Proficiency in analyzing data and drawing key insights and opportunities informing product decisions.
• Ability to work in a highly collaborative environment, influence without authority with heavy emphasis on teamwork.
• Exceptional communication skills with the ability to represent complex business or technical concepts with executive leadership.
• Demonstration that you are both a life-long learner and teacher.